Native English Customer Service Representative for Mercedes-Benz in Maastricht

Beschrijving

Job description:
As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Job requirements:

Education:
• University/College Education

Experience:
• Customer care

Competencies:
• English - Native/Near native
• Excellent grammar and writing skills in English
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Team player
• Knowledge of UK/Ireland culture geography
• Good understanding of customer satisfaction
• Open-minded to a diversity of cultures
• Ability to prioritize, analyse, plan and coordinate with high workload
• A loyal representative for our brands and services
• The ability to manage different tasks simultaneously
• Professional experience in Customer Care/Contact

Working hours:
Working hours: 40 hours a week, Monday to Friday

We offer:
Work in a growing international company in a young, ambitious, professional and dynamic environment. The salary for this position based on a 40-hour week amounts to € 1966/month gross. A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

Company Information:
Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. You can also call us at 043 3507500.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Maastricht

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)