Work from home as a Swedish-speaking customer service agent in Amsterdam

What are you going to do:

Step into the role of a Swedish-speaking customer service agent for a well-known beauty brand, where you will be the first point of contact for customers. Your responsibilities will include managing all incoming inquiries, whether they come through email, phone, or web forms. The questions you'll handle will range from the fragrance profiles of our product lines to helping customers create personalized shampoos. Every interaction will be met with your friendly demeanor, personal attention, and, of course, a smile.

As a customer service agent, your mission is to provide customers with a relaxed and enjoyable experience. You’ll address each question in Swedish with care, ensuring that by the end of the conversation, the customer feels satisfied and well taken care of. To set you up for success, you’ll begin with a comprehensive 3-day training program, covering everything you need to know. This position is perfect whether you’re seeking full-time employment or looking for a role that fits into your schedule with just a few hours a week.

Your availability is key, as the role in costumer service requires you to be available from Monday to Sunday, between 9 a.m. and 9 p.m. Every four weeks, a new schedule will be created, offering varying shifts each week. You’ll enjoy a high level of flexibility by being able to indicate your preferred time slots. However, being open to occasional weekend and evening work is a must.

We have three main shifts to accommodate different needs:

• Day shift: 08:45-18:00
• Late shift: 11:00-21:00
• Weekend shift: 10:00-18:30

Additionally, we offer shift lengths of 4 hours, 6 hours, or 8 hours, allowing you to find the perfect balance.

What makes this opportunity even more appealing is that it’s completely remote, giving you the freedom to work from anywhere within the Netherlands.

Training will take place between mid-October and mid-November, and this temporary position is designed to support our team during the busiest three months of the year.

Ready to embark on your next adventure? Apply now to become a Swedish-speaking customer service agent in Amsterdam or Enschede and be part of a dynamic and exciting journey!

What we offer:

• A competitive salary of 15€ with 0 to 3 years experience, and 15.30€ from 3 years of experience;
• A challenging job;
• Lots of international contacts;
• The chance to build up your CV;
• Working experience at one of the most well-known Dutch beauty brands;
• Working from home;
• Flexible work shifts;
• A laptop to work with;
• Bank holidays: 100%, Sundays: 50%, Working hours between 20:00 and 21:00: 25%;
• 2.35€ for additional costs for working from home.

Apply

Are you the perfect candidate? Click the button 'apply now' and I will contact you as soon as possible.

Extra information

The customer care department is open from Monday - Sunday from 08:45-21:00.

#multilingual

If you are not fluent in Swedish and English your application will not be considered. 

Status

Open

Education Level

Middelbare school, MBO, HBO, Universiteit

Location

Amsterdam

Working hours per week

20 - 40

Type of Contract

Fulltime (startersfunctie), Parttime (overdag), Tijdelijke fulltime baan, Thuiswerk

Salary indication

€15,00 per uur

Responsible for

Responsible for all incoming calls and questions

Published at

06-09-2024