IT Support Specialist

Beschrijving

We are looking for enthusiastic and customer service oriented candidates with solid Desktop and IT Infrastructure support experience to join our fast growing organization as IT Support Specialist.

The IT Support Specialist will be responsible for remotely troubleshooting of end user devices, network, server, telecom, wireless, audio/visual and collaboration infrastructure issues along with providing onsite support for local IT needs.

Key Responsibilities:
• Review the Helpdesk & IT Operations ticketing system on a daily basis to ensure incident and service requests are
processed in a timely manner within the SLA.
• Perform regular operational tasks for the Desktop & IT Infrastructure, which include hardware and software
problems for all laptops, printers and networking devices, audio/visual, phones and video conferencing systems.
• Perform hardware and software installations and upgrades.
• Support maintenance of IT inventory.
• Provide required training to end users on IT best practices.
• Provide technical documentation of IT standards, processes and procedures related to Help Desk.

Qualifications:
• Bachelor's degree in Computer Science or related field.
• 3+ years’ experience with troubleshooting computer hardware and software.
• Working knowledge of Windows 2003/2008 active directory and user account management.
• Excellent Windows 7 and Macintosh troubleshooting skills.
• Good working knowledge of Microsoft Office 2007 and 2010 applications.
• Audio, Video, and Web Conferencing experience.
• Strong (English) written and verbal communication skills.
• Excellent customer service skills.
• The selected candidate must be self-motivated and have the ability to work in a fast paced, changing environment
as well as the ability to work independently with minimal direction.

Interested? Call or e-mail Michael Kentrop at +31620402498 or m.kentrop@youngcapital.nl

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)