Sales Service Manager in Den Haag

We are looking for a driven Sales Manager for our Customer Operations team. In this role, you will be the driving force behind the growth of our customer base by effectively converting customer interactions into successful sales.This is what you will do

As Sales Manager, you will be responsible for achieving sales goals, within Customer Operation , and establishing Care as a strong Sales channel.

You will lead a team in the matrix and ensure that all our agents perform at least 1 sales per day.  You will develop the strategy and implement the plan to reach your targets.  You will continuously analyze performance and adjust your approach as needed to optimize the results.

Main goal of the function

You will ensure your team is well-trained, offering guidance and feedback to improve their performance. You will create motivating programs and set clear goals to inspire the team. You will create the perfect structure to be able to measure all relevant metrics. As a bridge between sales and customer operations, you will ensure efficient communication and share valuable customer insights with other departments, such as product development and marketing.

Sales Leadership:

• Lead in the matrix Customer Operations teams with a focus on achieving sales targets and other Sales relevant KPIs.Develop and implement sales strategies and actions plan within the Customer Operations environment to increase customer base and maximize revenue.
• Monitor and report on sales performance, adjusting tactics as needed to meet goals

Customer Experience Optimization:

• Ensure that Customer Operations interactions consistently reflect a high standard of service while identifying opportunities for cross-selling and up-selling.
• Collaborate with the Customer Care Teams to identify customer needs and provide tailored solutions that drive sales.
• Analyze customer feedback and sales data to identify areas of improvement in service delivery.

Team support

• Train, mentor, and steer a team of Partner Managers, Operational Managers and Team leaders,  ensuring they are equipped with the skills and knowledge to achieve sales objectives.
• Conduct regular performance reviews and provide feedback to improve team performance.
• Develop incentive programs to motivate the team toward sales success.

Sales and Care Process Integration:

• Work closely with other departments (e.g., Commercial, Marketing, Reporting) to align strategies, needs and results.
• Implement systems and processes that allow for seamless integration of sales initiatives into customer care operations.
• Ensure that customer care systems and tools are optimized to support sales efforts.

Reporting and Analysis

• Prepare and present regular reports on sales performance, and areas for improvement to C level, Partner Operations and Partners
• Utilize data analytics to make informed decisions that enhance both sales and customer satisfaction.
• Continuously assess customer care trends and adjust strategies to stay ahead of the market.

Collaboration and Communication

• Act as the key point of contact between the sales and Partner Operations teams, ensuring that communication is clear, efficient, and aligned with company goals.
• Collaborate with product development, marketing, and other relevant teams to provide insights from customer interactions that can drive product and service improvements.

Sales and Care Process Integration:

• Work closely with other departments (e.g., Commercial, Marketing, Reporting) to align strategies, needs and results.
• Implement systems and processes that allow for seamless integration of sales initiatives into customer care operations.
• Ensure that customer care systems and tools are optimized to support sales efforts.

Reporting and Analysis

• Prepare and present regular reports on sales performance, and areas for improvement to C level, Partner Operations and Partners
• Utilize data analytics to make informed decisions that enhance both sales and customer satisfaction.
• Continuously assess customer care trends and adjust strategies to stay ahead of the market.

Collaboration and Communication

• Act as the key point of contact between the sales and Partner Operations teams, ensuring that communication is clear, efficient, and aligned with company goals.
• Collaborate with product development, marketing, and other relevant teams to provide insights from customer interactions that can drive product and service improvements.

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

Wat wij bieden

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

• Bachelor's degree in business, marketing, or a similar subject.
• At least 5 years of experience in sales or customer service roles (must have)
• Successful history of leading teams and increasing revenue in customer care.
• Focused on customers with a strong interest in boosting sales through service.
• Can lead and inspire teams to perform well.
• Results-oriented with a focus on achieving and exceeding targets.
• Good at solving problems and always looking to improve.
• Speaks Dutch and English well.

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!